Simultaneous Call Report

[motivit.admin]

Hi All,

Is there a way to pull out a report for simultaneos call in 3cx? I need to see how many concurrent calls we are doing so I can decide if we need to increase our license count.

Thank you,

 

[SteveITS]

Not directly. 3CX has a notification email for that however, so you can judge how often it happens.

I recall seeing a spreadsheet posted in the distant past. Also see https://www.3cx.com/community/threads/simultaneous-calls-screen-scrape-ok.124889/#post-588607

 

[Cjay]

You can get a pretty good idea of SIM call levels by analysing CDRs (so obviously you need to turn these on and collect them). For example CallSequitur can give you a live updating display in 'near real-time' of SIM call levels over the last 24 hours (as well as many other things):



[CallSequitur does require the purchase of an unlock key to display SIM call level. PM me for details]

 

[steg]

Is there a post in the ideas section we can upvote or something? I have seen this asked for going back many years in the forums and never a good answer given on how to see this. Also this Cjay fellow keeps posting TPA's, are these legit?

 

[dkirk-ads]

Its legit.

We bought into the CallSequitur product just for the simultaneous calling report but once in realized it provides WAY more information than just that. Whenever there is an issue with a call I use CallSequitur before anything in 3CX, the level of detail is way beyond 3CX. When C class execs want data on call usage CallSequitur gives it to them. I can't imagine running 3CX without it now.