Simultaneous calls dropped to 4 - paying for 24

[Lisa Slavens]

Hello & thanks in advance for your help.
Suddenly today our number of calls allowed has been dropped to 4. We are an EMERGENCY CALL CENTER and our agents cannot get connected (well only 4 of them can). We are paying for 24 simultaneous calls. Does anyone know how to fix this?

 

[SteveITS]

Did your license expire? If you click the "license" line in your Dashboard I'm guessing it will show as Standard. When was it supposed to expire?

Edit: you can also try Refreshing the key there, either now or after it is renewed/purchased.

 

[Lisa Slavens]

Did your license expire? If you click the "license" line in your Dashboard I'm guessing it will show as Standard. When was it supposed to expire?

Edit: you can also try Refreshing the key there, either now or after it is renewed/purchased.

It does show standard as the license type. However, it will not allow me to renew. Something about an update? And then when I try to update it tells me I cannot update because my version is old. However, according to my records it is not supposed to expire until 12/30/22.

 

[SteveITS]

What version 3CX do you have? I believe they turned off activation servers for 16 this past spring... see maybe
https://www.3cx.com/blog/releases/fqdn-endpoint-change/
https://www.3cx.com/community/threads/upgrade-directly-from-v15-5-to-v18.86730/

 

[Lisa Slavens]

What version 3CX do you have? I believe they turned off activation servers for 16 this past spring... see maybe
https://www.3cx.com/blog/releases/fqdn-endpoint-change/
https://www.3cx.com/community/threads/upgrade-directly-from-v15-5-to-v18.86730/

I think that might be the issue. We thought we had until the end of this year to upgrade to new version? I have an I.T. guy working on doing that now to see if that remedies the issue. I'm guessing this is it. However, I am still baffled about why my license expired? I guess we shall see. Thank you so much for your suggestions. I really appreciate it.