SIP Call ID value

cmarston1500

Customer
Joined
Feb 11, 2021
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Can the SIP Call ID from the SIP invite be made available so it can be used by the application?

The use case is being able to tell a third-party capture service for sensitive data to intercept the correct active 3CX phone call.

I see no way to currently enable the removal of sensitive data from 3CX if we can't find the correct phone call the agent is on. This is especially prevalent as we move towards agentic commerce for telephony calls.
 

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