SIP Call ID value

[cmarston1500]

Can the SIP Call ID from the SIP invite be made available so it can be used by the application?

The use case is being able to tell a third-party capture service for sensitive data to intercept the correct active 3CX phone call.

I see no way to currently enable the removal of sensitive data from 3CX if we can't find the correct phone call the agent is on. This is especially prevalent as we move towards agentic commerce for telephony calls.

 

[edossantos_sipcaller]

This is not possible at the time being. The Call ID available to a CFD app is an internal ID of 3CX.

 

[VoIPTools]

Once again we are talking implementation rather than discussing what you are ultimately trying to achieve. There may be other ways of accomplishing the desired final outcome. We cannot offer alternatives if we do not understand what your final goal is.

For example, are you looking at monitoring the real-time audio stream to block the discussion of company secrets? Or are you looking to remove information from transcripts and recordings? The latter is fairly straightforward.