Solved SIP Trunk DNS ERROR

[ecwilson]

Hello all...for some reason once we upgraded to v18 we have been having dns/fqdn issues...the sip trunk will not register with none of our providers...everything has been working for the last 3 yrs until the upgrade...we have no idea how to fix this issue...can anyone help...thanks

 

[cobaltit]

v18 is in alpha so I recommend restoring your backup to v16.

 

[ecwilson]

Thanks for the info & that was my mistake...I was on v16 but not sure which one..so I did a back up restore & that fixed the DNS/trunk error issue but now I can make calls but no incoming calls just silence...still have no idea what is going on...V16.0.8.9 so now I would say that going from V15 to V16 is where all the issues started plus I don't have a backup copy of V15 any more...any idea on how to fix this new issue...thanks

 

[YiannisH_3CX]

Hi @ecwilson

start by providing some info about your system and how its configured so we can better assist.
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also although V18 is in Alpha you should not be getting DNS issues but since its no longer running then we cannot troubleshoot that.

 

[ecwilson]

Thanks for the update & it has been a very long time since I have had any issues with this install but after 3 days of working on the issue, I just got frustrated & deleted the instance. Now I will be starting over & hopefully it will be another 3 to 4 yrs before I have any more issues...thanks ecwilson

 

[YiannisH_3CX]

Thank you for the update. Please do not hesitate to create another thread if you face any issues.