Solved Sip trunk is green but never tries to connect

[netpro2]

Any one ever seen this one before?

The SIP provider is Appia and we tried to add a generic trunk and configure. Appia is saying they dont see the request going out. Anyone have any clues?

 

[Saqqara]

Have you created Outbound rules ?

Anything in the log files, to see if any activity on the sip trunk

 

[netpro2]

Looking around in the log files and I don't see anything. Any Idea on what log file would have sip trunk connection information?

 

[netpro2]

*Solved
Needed to change the authentication to
"registered\account based" it was set to "do not acquire IP based"

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for sharing your solution