Skill Based Routing- Ring All

[bar-oz]

Hello,
In "polling strategy" of Queue call there's option called "Skill Based Routing Ring All", as my understanding it's supposed to ring all extensions in "1" Skill group and after the ring timeout it's supposed to ring all extensions in the next Skill group (2).
actually it's doesn't work. after the ring timeout it's starts to ring again at the top level skill group (1) and keep going until the "Maximum Queue Wait Time" is reached and forward to N\A destination.
If it's supposed to work like my understanding, why it doesn't? if not, so what is the difference between "Skill Based Routing Ring All" and the basic "Ring All" polling strategy?

Thanks.

 

[AWS2P]

after the ring timeout it's starts to ring again at the top level skill group (1) and keep going until the "Maximum Queue Wait Time" is reached and forward to N\A destination.

You answered alone, this is the designed behavior

 

[bar-oz]

You answered alone, this is the designed behavior

I'm not understand what question I've been answered.
This is how it's supposed to behave? it's not supposed to ring in "2" level skill group?
If so, What is the difference between "Skill Based Routing Ring All" and the basic "Ring All" polling strategy?

 

[JohnS_3CX]

Hello,

The next skill level is polled when all the agents of the previous higher skill are unavailable. Please take a look here specifically at slide 12 you will find what you are looking for:

https://www.3cx.com/3cxacademy/videos/advanced/call-queues/