SMB FREE: Global Music on Hold (manual hold) missing entirely?

[NewMedia]

Hello Community,

we're running a hosted 3CX SMB FREE instance (Version 20.0 Update 9).

We noticed that we can set custom Music on Hold per call queue. However, this only plays until a call is answered by an agent. If the agent then manually puts the call on hold, a different, apparently system-wide default hold music plays instead, which we haven't been able to customize.

According to the documentation (3cx.com/docs/manual/system), there should normally be a section 'Admin > System > Music on Hold' for this. In our Admin Console, however, this section doesn't appear anywhere, we've searched through every menu.

Our question: Is the global Music on Hold setting for manually held calls simply not available in the SMB FREE edition, or are we missing something? If it's an edition limitation, we'd appreciate knowing from which license tier this feature is included.

Thanks for any input!

 

[SteveITS]

Music on hold per department (SMB customer) is coming in update 10.

A full license/independent server has access to features not available to SMB/multitenant customers.

Note there is not a direct migration to/from a separate license other than import/export.

 

[NewMedia]

Music on hold per department (SMB customer) is coming in update 10.

A full license/independent server has access to features not available to SMB/multitenant customers.

Note there is not a direct migration to/from a separate license other than import/export.

Hi Steve,
Hi all,

thanks a lot for the quick reply!

Is there already a rough timeline for when update 10 will roll out for SMB customers?

Also one more question: Is there a way to set up a fax extension that automatically forwards incoming faxes via email? The 'Advanced > Fax Server' section doesn't appear anywhere in our SMB FREE admin console, presumably for the same reason as the Music on Hold topic.

Thanks!

 

[bitn2]

Hi Steve,
Hi all,

thanks a lot for the quick reply!

Is there already a rough timeline for when update 10 will roll out for SMB customers?

Also one more question: Is there a way to set up a fax extension that automatically forwards incoming faxes via email? The 'Advanced > Fax Server' section doesn't appear anywhere in our SMB FREE admin console, presumably for the same reason as the Music on Hold topic.

Thanks!

There is no Fax in the free edition.