Snom M3 gives error 480 and 486

[terrabel]

Please can somebody help me.
we have a Snom M3 with firmware 1.22 and I have tried 1.15.
and we have 3CX version 7.
Everything seems to work fine with the suggested setup from 3CX, but we cannot reach the M3.
when using firmware 1.22 it will give me the following error in the log; Call to sip:[email protected] has failed; Cause: 480 Temporarily Unavailable; from IP:192.168.0.111:5060
When using firmware 1.15 it will give me: Call to sip:[email protected] has failed; Cause: 486 Busy here; from IP:192.168.0.111:5060

How to solve this?

 

[William400]

Hi

Can you please confirm that you are running V7.1 RC2 ?

Can you please attached screenshots of your M3 config so we can compare to lab setup where we cannot replicate this.

 

[terrabel]

William,
I am not able to send you those screenshots before next week (i am not at my clients site).
Ron.

 

[terrabel]

The version used for the 3CX is:
Installed Version:7.1.6064.0
I used version 1.22 and 1.15 on the M3. Both firmware gives the same problems.
I attached 4 screendumps from the M3.

 

[cs]

hi, am using the M3 1.22 an 3cx 7.1rc2, here are my (working) screendumps:

 

[terrabel]

Thank you, I will try it out.
will keep you posted.
Ron.

 

[discovery1]

In the Telephony Settings screen change the settings for Handset 1 DND to "Disabled"

 

[terrabel]

Discovery,

that did the trick. You have solved it, and now looking back on it it is quit simple.
thank you for the support.
these threads can be closed.

with kind regards,
Ron.