soft phones

[way]

Have a soft phone that does two things at least once a week. 1. Inbound call rings and can't be answered continues to ring. Phone is frozen the only way I can stop is to force closure through Task Mgr - any simpler method?

Phil

 

[way]

Any advice - I have found that on several occasions when I open the soft phone that the profile has been lost and I have to set up again - any ideas why this is happening?

Phil

 

[lneblett]

It always helps to know the details. Whose soft phone? What operating system and type of system is the phone running installed? Any other factors that might lend a clue are also useful.

Have you looked in the event viewer to see if any logs show something relevant?