Hello,
I’m not certain I’m in the right place for that, but I would like to check if solution we are thinking about is actually possible to implement on 3CX.
Situation:
We are providing extended support to multiple clients, which would significantly easier after introduction of “client codes” inserted after call is made. We want to configure 3CX to generate following sequence:
1) Incoming external call
2) 3CX “Digital receptionist” plays message
3) Caller enters 4-digits long client code
4) Custom functionality is executed – call to external Db/process – returns decisions
5) Depending on result:
5a) Second stage “Digital receptionist” (also with multiple choices)
5b) Redirection to support 1-st group
5c) Redirection to support 2-nd group
(Schemat of that can be found in attachment picture below.)
Problem in this approach lies in points “3” and “4” – it is easy to make simple digital receptionist, but we would like to use longer client code in form of string. Moreover, we would like to move decision functionality outside of ‘3CS’ – to already present system.
My questions:
1. It is possible in 3CX?
2. How to do it? (I’m not asking about minute details here - I’m hoping You will be able to point me in right direction)
Sincerely,
Jakub Pilecki
I’m not certain I’m in the right place for that, but I would like to check if solution we are thinking about is actually possible to implement on 3CX.
Situation:
We are providing extended support to multiple clients, which would significantly easier after introduction of “client codes” inserted after call is made. We want to configure 3CX to generate following sequence:
1) Incoming external call
2) 3CX “Digital receptionist” plays message
3) Caller enters 4-digits long client code
4) Custom functionality is executed – call to external Db/process – returns decisions
5) Depending on result:
5a) Second stage “Digital receptionist” (also with multiple choices)
5b) Redirection to support 1-st group
5c) Redirection to support 2-nd group
(Schemat of that can be found in attachment picture below.)
Problem in this approach lies in points “3” and “4” – it is easy to make simple digital receptionist, but we would like to use longer client code in form of string. Moreover, we would like to move decision functionality outside of ‘3CS’ – to already present system.
My questions:
1. It is possible in 3CX?
2. How to do it? (I’m not asking about minute details here - I’m hoping You will be able to point me in right direction)
Sincerely,
Jakub Pilecki
