Solved:Outlook - an error occured processing an inbound call

[NickK]

Outlook gives this message when processing incoming call:

an error occurred processing an inbound call
an item with the same key has already been added

 

[MichaelB_3CX]

Re: Outlook - an error occured processing an inbound call

Hi, we released the new assistant with outlook CRM for 2010.

Obsolete URL removed.

For current information, please refer to the "MyPhone" section here: http://www.3cx.com/blog/extension-user-manual/

Install this build and let us know if you can still replicate your issue.
Thanks and Regards

 

[NickK]

Re: Outlook - an error occured processing an inbound call

Thank you for your help, it seems to be fixed now. It was outlook 2007

 

[idahosting]

Re: Solved:Outlook - an error occured processing an inbound

Can you please elaborate on this? I have this issue happening with many users. The users are using the most current Assistant version and Outlook 2007 with the proper plugin.