Does anybody meet with the problem like this?
1. Some call logs are only displayed on the V18 3CX Management Console web page and are not shown on the corresponding extension's 3CX web client.
2. the problem just happens to the incoming calls of specific extension, and usually in the following two scenarios: a. the incoming call is not answered and goes to voicemail; b. the external caller hangs up before the call is picked up.
3. by the time we noticed this issue, it was no longer reproducible.
What could be the common causes for this problem? The extension user reported that he did not manually delete the corresponding call logs in the 3CX web client.
Thanks
Regards
Grace
1. Some call logs are only displayed on the V18 3CX Management Console web page and are not shown on the corresponding extension's 3CX web client.
2. the problem just happens to the incoming calls of specific extension, and usually in the following two scenarios: a. the incoming call is not answered and goes to voicemail; b. the external caller hangs up before the call is picked up.
3. by the time we noticed this issue, it was no longer reproducible.
What could be the common causes for this problem? The extension user reported that he did not manually delete the corresponding call logs in the 3CX web client.
Thanks
Regards
Grace
