Some severe problems after upgrade...

[Rocinante]

Hi all,

This is a bit urgent..... Note: I inherited this system three weeks ago. Our provider is Flowroute.

Here's the problems:

I upgraded to Linux V16, and restored it from a Windows server backup. There were a couple of issues with V15 which I hoped would resolve with the upgrade. These issues are the following:

1. No outgoing caller ID at all. This was fixed somewhat in that caller ID does now provide a number. But most callers ID recipients are receiving "Spam Risk" along with the the number.

2. Ring groups and ring queues work fine when dialed internally. Externally, the first ring queue specified in the trunk rings when the external number is called. However the second will not ring no matter what the settings are here:



I have two ring queues:

4002 for office hours

4500 for noon-office hours.

If they are swapped the first one still works.



What has been done so far:

1. Backup from V15 Windows Server.

2, Restore to V16 Linux server.

3. Deletion and reconfiguration of sip trunk based on default template (this solved part of the caller ID problem- but people receiving calls still see "Spam Warning" with the phone number underneath.

Where do I look to resolve this?

 

[cobaltit]

So you have no control over receiving caller-id. That is the responsibility of the receiving party. If they are receiving the correct number (your number) but with a caller-id name of Spam Risk then you should talk to their carrier to see why.

For the second issue you need to turn up the logging and 3CX will tell you why it's routing the number the way it is.

 

[NickD_3CX]

2. Ring groups and ring queues work fine when dialed internally. Externally, the first ring queue specified in the trunk rings when the external number is called. However the second will not ring no matter what the settings are here:

First double-check the Global Office Hour settings. Those are in Settings --> Timezone, Office Hours & Holidays

If that is OK, a bit of a wild guess. In the Management Console go to Settings --> Dial Codes and check if there is a "Force 3CX Phone System to IN or OUT of office" dial code set, e.g.:


If there is one there, from any extension that is registered, dial that code and you should hear "3CX is now using the default office hours".
If one is not set, put *64 and press OK, then dial the code.
After this try again when in the "Outside Office Hours" time to see if it works.

 

[Rocinante]

That may have just worked.... Let me see at 4:30