sometimes calls do not go out

[abelaguilar]

HellO:

This is scary. we have gone live with 3cx using the patton 4118 wit 4 pstn lives coming in using polycom 501 phones. sometimes I have to dial a number many times before 3cx lets the call go out. Wondering if someone cal help me with this.

This also happends when dialing out 800 numbers as well. Here is the log:

16:11:55.211 CallCtrl:nLegConnected :[CM503007]: Call(156): Device joined: sip:[email protected]:5060
16:11:55.211 CallCtrl:nLegConnected :[CM503007]: Call(156): Device joined: sip:[email protected]:5060
16:11:51.915 Line:rintEndpointInfo :[CM505002]: Gateway:[patton] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4118 4JS4JO EUI MxSF v3.2.8.45 00A0BA0350F7 R3.21 2007-05-14 H323 SIP FXS FXO] Transport: [sip:192.168.0.102:5060]
16:11:51.790 CallCtrl:nSelectRouteReq :[CM503004]: Call(156): Calling: PSTNline:10000@[Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060, Dev:sip:[email protected]:5060]
16:11:51.727 CallCtrl:nIncomingCall :[CM503001]: Call(156): Incoming call from Ext.102 to [sip:[email protected];user=phone]

 

[abelaguilar]

anyone have any suggestions on this. I'm having to switch our phones to the old system becuase some called go out and others I get the operator stating Please check your number and try again.

 

[SY]

anyone have any suggestions on this. I'm having to switch our phones to the old system becuase some called go out and others I get the operator stating Please check your number and try again.

3CX isn't a reason if "Operator stating Please check your number and try again".
Change a log settings to "verbose" then restart PBX(3CX Phone System service).

Log messages(server status page) will provide more information.

Thanks

 

[abelaguilar]

ok here is my verbose log:


[CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=ab773a4bbb6d0d5a cseq=REGISTER [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:48.140 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:[email protected]:5060];tag=78513a6d; To: "3CXPhone"[sip:[email protected]:5060]
09:00:48.140 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=ab773a4bbb6d0d5a cseq=REGISTER [email protected]:5070 / 2 from(wire)
09:00:48.140 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=192bc73deb15bf2a cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:47.953 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=192bc73deb15bf2a cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire)
09:00:47.531 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=64511d57b0191e16 cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:47.421 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=64511d57b0191e16 cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire)
09:00:47.421 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=d107c262b1370569 cseq=REGISTER [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:47.421 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:[email protected]:5060];tag=f631e40a; To: "3CXPhone"[sip:[email protected]:5060]
09:00:47.421 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=d107c262b1370569 cseq=REGISTER [email protected]:5070 / 2 from(wire)
09:00:47.078 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=bb70502d79699f2c cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:46.890 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=bb70502d79699f2c cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire)
09:00:46.875 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=2139db232343a057 cseq=REGISTER [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:46.875 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:[email protected]:5060];tag=b07c5d46; To: "3CXPhone"[sip:[email protected]:5060]
09:00:46.875 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=2139db232343a057 cseq=REGISTER [email protected]:5070 / 2 from(wire)
09:00:46.640 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=26351b6ccf5eba07 cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:46.343 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=26351b6ccf5eba07 cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire)
09:00:46.343 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=1b4bda2d8b778c28 cseq=REGISTER [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:46.343 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:[email protected]:5060];tag=6c39a678; To: "3CXPhone"[sip:[email protected]:5060]
09:00:46.343 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=1b4bda2d8b778c28 cseq=REGISTER [email protected]:5070 / 2 from(wire)
09:00:46.031 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=132c2c46d3471709 cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:46.031 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: SUBSCRIBE #any-dn#@192.168.0.102:5060 tid=132c2c46d3471709 cseq=SUBSCRIBE [email protected]:5070 / 2 from(wire)
09:00:46.015 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=ac30514d66177879 cseq=REGISTER [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
09:00:45.812 printDetailedInfo [CM502001]: Source info: From: "3CXPhone"[sip:[email protected]:5060];tag=852cb910; To: "3CXPhone"[sip:[email protected]:5060]
09:00:45.812 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.0.102:5060 tid=ac30514d66177879 cseq=REGISTER [email protected]:5070 / 2 from(wire)
09:00:45.812 AuthMgr:nAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.0.102:5060 tid=050ce422237ff44c cseq=REGISTER [email protected]:5070 / 2 from(wire); Reason: Credentials don't match, check t

 

[abelaguilar]

sorry disregard last log post. Here is the verbose log when a number does not go through and I get the operator error.


09:18:58.453 Call::Terminate [CM503008]: Call(13): Call is terminated
09:18:58.453 Call::Terminate [CM503008]: Call(13): Call is terminated
09:18:38.156 CallLeg:nConfirmed Session 151 of leg C:13.1 is confirmed
09:18:38.015 CallCtrl:nLegConnected [CM503007]: Call(13): Device joined: sip:[email protected]:5060
09:18:38.015 CallCtrl:nLegConnected [CM503007]: Call(13): Device joined: sip:[email protected]:5060
09:18:38.000 MediaServerReporting::SetRemoteParty [MS210007] C:13.1:Answer provided. Connection(by pass mode): 192.168.0.105:5220(5221)
09:18:38.000 MediaServerReporting::SetRemoteParty [MS210001] C:13.2:Answer received. RTP connection: 192.168.0.105:5220(5221)
09:18:38.000 CallLeg::setRemoteSdp Remote SDP is set for legC:13.2
09:18:34.984 Line:rintEndpointInfo [CM505002]: Gateway:[patton] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4118 4JS4JO EUI MxSF v3.2.8.45 00A0BA0350F7 R3.21 2007-05-14 H323 SIP FXS FXO] Transport: [sip:192.168.0.102:5060]
09:18:34.984 CallCtrl:nAnsweredCall [CM503002]: Call(13): Alerting sip:[email protected]:5060

 

[abelaguilar]

Does anyone have any suggestions based on the above log.