SPA-3102 problems...

[subh]

Hi...

Bought SPA-3102 yesterday, but having following problems:

1. After getting connected to Digital Receptionist, after a few secs, it gets disconnected. Log as below:

------------------
06:46:51.765
StratInOut:nHangUp
[CM104007] Call(8): Call from Ln:10000@SPA-3102 to 100 has been terminated by Ln:10000@SPA-3102; cause: unknown

06:46:21.515
CallLegImpl:nConnected
[CM103001] Call(8): Created audio channel for Ln:10000@SPA-3102 (192.168.1.2:16406) with Media Server (192.168.2.2:7014)

06:46:18.500
CallConf:nIncoming
[CM103002] Call(8): Incoming call from 10000 (Ln:10000@SPA-3102) to sip:[email protected]

--------------
06:20:53.765
StratInOut:nHangUp
[CM104007] Call(7): Call from Ln:10000@SPA-3102 to 100 has been terminated by Ln:10000@SPA-3102; cause: unknown

06:20:21.703
CallLegImpl:nConnected
[CM103001] Call(7): Created audio channel for Ln:10000@SPA-3102 (192.168.1.2:16400) with Media Server (192.168.2.2:7012)

06:20:21.656
CallConf:nIncoming
[CM103002] Call(7): Incoming call from 10000 (Ln:10000@SPA-3102) to sip:[email protected]
--------------

Digital Receptionist call flow:

DR 100 --> Play Msg, wait for 2 secs, forward to DR 101.
DR 101 --> Play Msg, wait for 1 sec, forward to extn 102.
Ex 102 --> Forward to Voice Mail

I have tested this with X-Lite and 3cx Phone, and it's working fine.

At SPA-3102 Info Page, it shows :
Last PSTN Disconnect Reason: VoIP Gateway Call Timeout



2. After disconnecting the call, 3102 does not hang up the line. It releases the line after say 5 mins or so.

SPA setting:

PSTN Disconnect Detection

Detect CPC: Yes
Detect PSTN Long Silence: No
PSTN Long Silence Duration: 30
PSTN Silence Threshold: medium
Detect Disconnect Tone: Yes
Disconnect Tone: 400@-30,100@-30;10(.8/.8/1+2)
Detect Polarity Reversal: Yes
Detect VoIP Long Silence: No
VoIP Long Silence Duration: 30
Min CPC Duration: 0.2


Any help would be highly appreciated.

BTW, I'm from India and use MTNL line.

TIN

 

[jantoney]

Disconect tone

hey try change the disconnect tone to

400@-30,400@-30;10(.8/.8/1+2)

this is something i found on the net for india!
i had similar issues in australia where mine wasn't releasing the call.
i found the correct tone for australia and it worked fine after that.

 

[subh]

Thanks, Jay.

I have found the correct disconnect tone for India (MTNL) :

400@-10,400@-10;10(.75/.75/1+2)

There are few other settings that I found which are working for MTNL, India for SPA-3102. In Regional Tab:

Dial tone : 400@-10,375@-10;10(*/0/1+2)

Busy tone : 400@-19,400@-10;10(.75/.75/1+2)

Reorder Tone : 400@-10,400@-10;10(.75/.75/1+2)

Ringback tone : 400@-10,375@-10;*(.5/.25/1+2,0/2/0,.5/.25/1+2)


So, phone is getting released after the other side phone is disconnected.

However, still the connection gets lost in between just around 32 seconds every time.

Any solution would be highly appreciated.

TIN

 

[jantoney]

logs

Hey glad thats working now!

Can you please post the logs for a call now thoes other settings have changed..

 

[subh]

Hello Jay,

It's the same as before...


-----------
3:12:27.984
StratInOut:nHangUp
[CM104007] Call(20): Call from Ln:10000@SPA-3102 to 100 has been terminated by Ln:10000@SPA-3102; cause: unknown

13:12:22.218
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:21.624
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:21.171
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:20.656
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:16.671
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:16.046
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:14.484
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:10.765
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:09.781
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:12:08.796
MediaServerReporting:TMFhandler
[MS211000] Call(20) Ln:10000@SPA-3102: DTMF (in-band) from 192.168.1.2:16388 detected.

13:11:55.874
CallLegImpl:nConnected
[CM103001] Call(20): Created audio channel for Ln:10000@SPA-3102 (192.168.1.2:16388) with Media Server (192.168.2.2:7038)

13:11:55.827
CallConf:nIncoming
[CM103002] Call(20): Incoming call from 10000 (Ln:10000@SPA-3102) to sip:[email protected]

-------

See that it's exactly 32 seconds (excluding decimals). But this time, SPA Info shows that :

Last PSTN Disconnect Reason: PSTN Disconnect Tone

Hope this helps....

 

[subh]

SPA-3102 Experts!

Hi...

The problem still exists, disconnecting with "unknown" cause after 32 secs.

Also, I'm not able to get caller id. I'm from India.

Any help would be highly appreciated.

TIN

 

[subh]

Well...

I read similar problem somewhere in this forum and just followed it. It was simple.

Backup data --> Uninstall --> Reinstall --> Restore Data.

And the calls are now ON for minutes after minutes.

Hope this helps...