SPA3102 Config

[matheushirata]

I'm having difficulty setting up the SPA-3102 in my network. The same appears registered but does not receive calls and also does not make calls. I put print of my settings.

Thankful,
Matheus Hirata

 

[matheushirata]

and the Calls to Numbers with a length of i put 1-23

 

[AWS2P]

Did you set ntp server on SPA (wan setup), because date and time on screen copy was from 2003

 

[AWS2P]

 

[AWS2P]

 

[matheushirata]

Did you set ntp server on SPA (wan setup), because date and time on screen copy was from 2003
View attachment 10582

now i put kk

 

[matheushirata]

View attachment 10585

 

[AWS2P]

SET to DP2 in Voip to PSTN section

 

[AWS2P]

Put the same settings as mine in #23 and #24 screen copy

 

[AWS2P]

Mine are working fine in both ways with these settings

 

[leejor]

If your inbound calls are working, then you have the PSTN to VoiP dialplan set correctly. In this case it is used to direct a call coming from a PSTN line to 3CX. For outbound to work, you have to do more than name an outbound rule...you must specify what digits (prefix/length) it applies to, and if any are to be stripped before being sent to the gateway. the VoIP to PSTN Dialplan is not normally used when the 3102 is a 3CX trunk as you would do all of your digit manipulation in 3CX and use one stage dialling.

https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

 

[AWS2P]

now i put kk

What's that? KK????

 

[AWS2P]

one outbound rule example on mine working

 

[matheushirata]

If your inbound calls are working, then you have the PSTN to VoiP dialplan set correctly. In this case it is used to direct a call coming from a PSTN line to 3CX. For outbound to work, you have to do more than name an outbound rule...you must specify what digits (prefix/length) it applies to, and if any are to be stripped before being sent to the gateway. the VoIP to PSTN Dialplan is not normally used when the 3102 is a 3CX trunk as you would do all of your digit manipulation in 3CX and use one stage dialling.

https://www.3cx.com/blog/voip-howto/outbound-rules-a-complete-example/

Tks i will try

 

[matheushirata]

one outbound rule example on mine working
View attachment 10588

I do all changes but the outbound don`t work.

 

[AWS2P]

can you dial directly for test from a phone on pstn line and let us know if it's working

 

[matheushirata]

can you dial directly for test from a phone on pstn line and let us know if it's working

yes i try . But dont work . To internal calls ok but when i try to external dont work. I don`t know if i have to set my country dial plan

 

[leejor]

Look at (and post if it is not clear to you), the 3CX Activity Log of one of your call attempts.. That will show if 3CX is able to match to an outbound rule, and if so, what is happening when (if) the call is sent on to the 3102.

 

[AWS2P]

yes i try

No you didn't , you tried with your 3cx and SPA3102, i asked you to try to call with a phone directly plugged on line and see if you are able to call.

 

[matheushirata]

No you didn't , you tried with your 3cx and SPA3102, i asked you to try to call with a phone directly plugged on line and see if you are able to call.

Yes i try do with the phone plug on spa3102 line and try with other ata that i have here. But when e try to do the call the phone aren`t able to call.

 

[leejor]

If you are trying to call, using a phone plugged into the FXS port, you will probably run into issue. You require that a dialplan, within the 3102 be set-up correctly to direct the call out on the PSTN port. Although it will work if you pull out tyhe power supply (on the 3102). Check (and/or post) the 3CX Activity Log, for one of the attempted calls from an extension. See if calls are routing to the 3102.