SPA3102 Voice delay on picked up calls

[adams]

Hello,
I've configured the 3cx system with two spa3102 voice gateway. I was able to place and receive call with no problems, but if use the pickup call function (i've configured "500" for this) I got a big audio delay on the incoming calls. The audio quality is good but the delay is very high (7-10 seconds). I've also enabled the syslog server on the spa3102, and when I use the pickup call function I got an error message "TP Parser Error: 34". I've tried to bind and unbind the gateway and the extensions from media server with no change.

Thank you very much

 

[adams]

Common problem

As I can see this problem is common... There is no solution for that?

Thank you

 

[alicic]

There must be a solution for that. It can not simply behave in this way, since it is not reliable, and when you answer a call the other side does not hear you, and might hang up a call.

Please contact the producer of the Gateway, I think it is their issue.

regards

 

[adams]

Linksys support reply

Hello,
I've contacted the linksys technical support, and they tell me that the problem is in the pbx... so please help me...

Best regards

 

[archie]

Try our latest V5 beta. We've drastically improved MS in latest versions. If it still doesn't help - then there're only two sources of probelm have left: network quality and hardware.

 

[BJReplay]

I got an error message "TP Parser Error: 34".

I'm pretty sure this is thrown when you have an error in your dial plan.

As a test, revert to a simple dial plan for example:

(xx.)

If the TP Parser error goes away, then you know you need to carefully check your dial plan for errors.

However, I don't think that is the main issue, unfortunately.

 

[adams]

Dial plan

I've checked the dial plan and there are no errors. The calls where received perfectly if I don't use the call pickup function. The TP Parser Error will be thrown only when I use the call pickup function.

Thank you