spaces in mobile number > forwarding failed

[Benjamin Laubert]

The problem in our environment was discussed in another post this year, but that post is closed (https://www.3cx.com/community/threads/remove-spaces-in-outbound-trunk-rules.64418/)

Is there any new idea to this issue: if a user selects 'forward calls to my mobile' and the number has spaces, then it's passed directly to the SIP provider with the spaces and fails...

Thanks in advance! Benjamin

 

[YiannisH_3CX]

Hi @Benjamin Laubert

We add validations in a lot of fields in the management console for V18 but we did not remove spaces in the mobile number field just yet as the PBX can also import mobile numbers for Office 365 which does allow spaces. We are working on a solution however to strip these characters as they are imported but its not part of the build just yet.

 

[Benjamin Laubert]

Hey Yiannis,

ok, thanks for your replay. Basically it´s good to know what happened to this case. We´ll wait for an future update.

Best regards