Status not changing after a call

[Novum Live]

Hi All.

I'm using 3cx Hosted v20 Pro 4SC

On the PWA client using Chrome on a Windows 11 laptop, after taking a call, stsuses are getting stuck in DND or On A Call.
We then have to manually change these back.

It happens more with PWA > PWA client calls than with external or [physical handset calls. However, it does happen on all.

Any ideas on how to fix this?

Many thanks

 

[SteveITS]

A user status wouldn't normally change to for instance DND when in a call, it's a manual change. Are you syncing to, say, Teams?

 

[Novum Live]

A user status wouldn't normally change to for instance DND when in a call, it's a manual change. Are you syncing to, say, Teams?

Yes. Team is synce'd. Teams is showing avialable but when I come off the call the status on 3CX is still showing red "On a Call".

 

[bitn2]

Red is DND, yellow on a call. Check you Teams sync.

 

[KyriacosS_3CX]

Yes. Team is synce'd. Teams is showing avialable but when I come off the call the status on 3CX is still showing red "On a Call".

Re-doing teams integration might be needed, as it seems something there has fell out of sync. Perhaps the community has from experience some other things you can try.

 

[Novum Live]

Thanks All.
I do have trouble with Teams sync also. It keeps struggling to stay in sync! So I'll look at this.

Thank you for your help.