Suggestion when we are busy..

[tobyto]

Hi

With another telephone system, when we was busy pushed a button and we change state with yellow light and a automatic answer machine said that "all of our employees at the time were all occupied".
Now with 3cx all calls reach all phones simultaneously with extension 500, but if I wanted forward all calls in a specific moment of the day to the number 501 "we are employ are all busy" ,what is the best solution you suggest me ?
To do this in the faster way more easily better from phone?
Thanks a lot for your suggestion.

 

[eagle2]

Enable *64 code in dial codes for putting the system 'in office hours' (dial *641) or 'out of office hours' (dial *642). To return to automatic office hours switching dial *640. You need to forward incoming calls to 500 or 501 respectively.

 

[tobyto]

i din't knowed this feature thanks a lot for this, but my request is different:
in this way i can chose only 2 ways ,
1 IN office = regular call ,
2 OUT office= answer machine tell OUR OFFICE ARE CLOSE
but i NEED a 3 third way:
3 BUSY office= answer machine tells OUR OFFICE ARE ALL BUSY
and with your suggestion only two way solution is available.
Any other solution ?
Thanks a lot.

 

[eagle2]

Try using forwarding profiles for a single extension -- like available, away, do-not-disturb, you can forward incoming calls to different destinations / voice messages. You can switch between profiles also based on time of day.

You can use it also as a dummy extension, if calls should be received by more than 1 extension (i.e. ring group or queue). You can also handle exceptions to the rule for this extension.

 

[tobyto]

Tried but it it work with internal call only, because im using a ring group "810" receives calls and forward on many different internal, and when all phone ring also if i have put " not available" for one of them internal and set to forward all call after 2 second the call continue to ring, instead of to be forwarded.. this is no happens with internal call because call is directly to specific internal only and work perfectly.

 

[eagle2]

Probably you are doing something wrong, you need to forward all incoming calls (external and internal -- separate settings) to certain single extension and switch final destination of incoming calls based on profiles for this extension (available, away, do-not-disturb). Extension does not need to be registered, i.e. it could be a dummy one. There is no other simple way of achieving your goal.

 

[tobyto]

yes separate setting but different , becasue i think that when more internal are ringing not possible to do this thing.
This is also easy to test and you will see .
thanks really again.