T46S failed to register the phone in the RPS service

[Andrew Haigh]

Hi

I've got a number of Yealink phones that I've been donated for a Scout site which I'm trying to setup initially on the free hosted 3XC cloud instance. I've installed a SBC for them but when I try to register a phone we get the message "Failed to register the phone in the RPS service".


Has anyone come across this and a way around the message?

Cheers

Andrew

 

[Evolute IT]

If you go to the Management Console (M. Console), in the Events, you should see a full error message describing why it fails.

 

[Andrew Haigh]

I can't see events in the admin console, is there another link I should be using?

 

[Evolute IT]

I can't see events in the admin console, is there another link I should be using?View attachment 33411

That's because you don't have the rights for it.

 

[Charles_3CX]

Hi

I've got a number of Yealink phones that I've been donated for a Scout site which I'm trying to setup initially on the free hosted 3XC cloud instance. I've installed a SBC for them but when I try to register a phone we get the message "Failed to register the phone in the RPS service".
View attachment 33409

Has anyone come across this and a way around the message?

Cheers

Andrew

Please try removing the Ip phone from the user and try to add the IP phone again the same way, Check that the Mac address is correct, and if it fails to send an RPS request let us know, and please provide us with the FQDN you are using to access the webclient.

 

[JohnS_3CX]

I've got a number of Yealink phones that I've been donated

Usually this type of failure indicates that the phones were already registered in a private RPS account with Yealink.

In this specific case, there is absolutely nothing that can be done to remove them from there via 3CX.

You will have to contact Yealink yourself and ask to have them removed from their RPS before you can proceed.

 

[QueBall]

You can do self service removal at the yealink support ticket site
https://ticket.yealink.com