T53 router phone registration failed

[pharm_it]

Hi Support

We have 3cx cloud PBX, however we are not able to register Yealink T53 as a router phone, it consantly displaying registration failed.

I tried 1:1 NAT to this phone, UDP and TCP, without and luck

Here are some log entries from the phone

Sep 29 10:38:48 ipvp[999.999]: IPVP<5+notice> 728.057.421:Message=0x000000e2(0x0c110fa0+0x00000000+0)
Sep 29 10:38:53 ipvp[999.999]: IPVP<5+notice> 733.063.271:Message=0x000000e2(0x7f8d9153+0x00000000+0)
Sep 29 10:38:56 GUI [940:940]: ACCU<4+warnin> 736.093.625:get sip account return null
Sep 29 10:38:56 GUI [940:940]: ACCU<4+warnin> 736.093.877:get sip account return null
Sep 29 10:38:58 ipvp[999.999]: IPVP<5+notice> 738.068.433:Message=0x000000e2(0x0564f307+0x00000000+0)
Sep 29 10:38:59 GUI [940:940]: ACCU<4+warnin> 739.101.626:get sip account return null
Sep 29 10:38:59 GUI [940:940]: ACCU<4+warnin> 739.101.921:get sip account return null
Sep 29 10:38:59 GUI [940:940]: ACCU<4+warnin> 739.102.350:get sip account return null
Sep 29 10:38:59 GUI [940:940]: ACCU<4+warnin> 739.102.633:get sip account return null
Sep 29 10:39:01 sua [987.2119]: APP <5+notice> [SIP] linestatus lid:0, enable=1, tick=0, old_status:1, new_status:1, reason=unkonw
Sep 29 10:39:01 sua [987.2119]: DLG <5+notice> [000] <AEM> rid=69, call-id=[email protected]
Sep 29 10:39:01 sua [987.987]: APP <5+notice> [SIP] sip_line_get_state: lid=0, reg_status=1
Sep 29 10:39:01 GUI [940:940]: CMDP<4+warnin> 741.500.123:NotifyListChange is NOT Ready !!
Sep 29 10:39:01 GUI [940:940]: ACCU<4+warnin> 741.501.834:get sip account return null
Sep 29 10:39:02 sua [987.2118]: NET <5+notice> [000] reusing connection (to dest=178.128.205.120:5060)
Sep 29 10:39:02 sua [987.2118]: DLG <5+notice> [000] Sending Packet :to dest=178.128.205.120:5060 msglen = 632
Sep 29 10:39:02 sua [987.2118]: DLG <5+notice> [000] End of Sending Packet :msglen = 632
Sep 29 10:39:02 sua [987.2118]: NET <5+notice> [255] _tcp_tl_check_connected: socket node:178.128.205.120:5060 , socket 19 [pos=0], family:2, connected (with connect)
Sep 29 10:39:02 sua [987.2118]: NET <5+notice> [255] socket 178.128.205.120:5060: eof
Sep 29 10:39:03 ipvp[999.999]: IPVP<5+notice> 743.073.426:Message=0x000000e2(0x0cb34ff2+0x00000000+0)
Sep 29 10:39:08 ipvp[999.999]: IPVP<5+notice> 748.079.266:Message=0x000000e2(0x066c2c5a+0x00000000+0)
Sep 29 10:39:13 ipvp[999.999]: IPVP<5+notice> 753.084.430:Message=0x000000e2(0x04ae8632+0x00000000+0)
Sep 29 10:39:14 GUI [940:940]: ACCU<4+warnin> 754.105.622:get sip account return null
Sep 29 10:39:14 GUI [940:940]: ACCU<4+warnin> 754.105.876:get sip account return null
Sep 29 10:39:17 GUI [940:940]: ACCU<4+warnin> 757.109.626:get sip account return null
Sep 29 10:39:17 GUI [940:940]: ACCU<4+warnin> 757.109.920:get sip account return null
Sep 29 10:39:17 GUI [940:940]: ACCU<4+warnin> 757.110.345:get sip account return null
Sep 29 10:39:17 GUI [940:940]: ACCU<4+warnin> 757.110.607:get sip account return null
Sep 29 10:39:18 ipvp[999.999]: IPVP<5+notice> 758.089.425:Message=0x000000e2(0x057f0482+0x00000000+0)
Sep 29 10:39:23 ipvp[999.999]: IPVP<5+notice> 763.095.228:Message=0x000000e2(0x42d9cb02+0x00000000+0)
Sep 29 10:39:28 ipvp[999.999]: IPVP<5+notice> 768.100.791:Message=0x000000e2(0x2d83def7+0x00000000+0)
Sep 29 10:39:32 GUI [940:940]: ACCU<4+warnin> 772.118.688:get sip account return null
Sep 29 10:39:32 GUI [940:940]: ACCU<4+warnin> 772.119.043:get sip account return null
Sep 29 10:39:33 ipvp[999.999]: IPVP<5+notice> 773.106.417:Message=0x000000e2(0x7e91822d+0x00000000+0)
Sep 29 10:39:33 sua [987.2119]: REG <5+notice> [000] <AEM> rid=69, Fallback: on single server fail
Sep 29 10:39:33 sua [987.2119]: APP <5+notice> [SIP] linestatus lid:0, enable=1, tick=0, old_status:1, new_status:3, reason=Register request no response!

Any thoughts please let me know

Thank you so much

Regards RW

 

[JohnS_3CX]

To make it a router phone you need to have the firmware we provide (older firmware does not have the router function built in)
https://www.3cx.com/docs/phone-firmwares/

Upgrade your firmware, and when done simply factory reset the phone and wait for it to come online and auto-configure itself.

 

[pharm_it]

Thank you, We will try it and let you know