Tapi Integration Stopped Working

[rogerlightfoot]

One of the main reasons we chose 3CX was for the TAPI integration with our CRM. When we tested this a year or so ago all worked fine.

Now as we beginning a significant roll out this is failing.

We are using version 16.3.0.220 of 3CXPhone for Windows and version 16.3.0.220 of 3CXPhoneTapiPlugin.dll.

I've read various posts that say that recent versions do not work.

Can anyone tell me the correct position is please and how to resolve this.

Thanks - Roger

 

[NickD_3CX]

I don't know anything about it not working, but here is a short demo:


Followed the instructions here:
https://www.3cx.com/docs/installing-multi-line-tapi/

Tested with TAPI tool provided here:
https://helpdesk.estos.de/index.php?/Knowledgebase/Article/View/82