Solved Telnyx SMS - incoming messages do not work

[pbomboy]

This is my second deployment using Telnyx, the first one works. It was a fresh V18 build. The one I am trying to configure now was updated to V18.

I have verified my API and Webhook. I am using V2. Outgoing SMS messages are received. I have the user configured to get incoming messages.

When I run a detail report at Telnyx, I can see the messages were sent / and delivered.

Any help would be great!

I have a Telnyx ticket open, with no resolve.

 

[NickD_3CX]

I'd suggest using the "TEST" button to ensure all ports are open as a first step, then verify that you have followed the instructions correctly.

Also double-check the webhook URL you have put in the Telnyx portal, and particularly that it is "v3":

 

[pbomboy]

Yes the test completes with "ok". The webhook contains V3.

 

[NickD_3CX]

Could you have a look at this check list to see if these points are all covered?
https://www.3cx.com/docs/manual/inbound-did-call-routing/

If those points are OK, enabled Verbose logging from the Dashboard --> Activity Log --> Settings, then send another SMS message from an external device into the system.
If it doesn't appear, go to the Activity Log --> Logs --> Instance, download the Management Console log file, and in there search for the text you sent from the external device. Does it appear?

 

[pbomboy]

I found the problem. It was an oversight on my part. I defined the API and Webhook correctly, however since I did not purchase a new number I missed that the profile was still assigned to a previous deployment. Thanks for all your help!

 

[NickD_3CX]

Excellent! Thanks for sharing the solution!

I'll go ahead and mark this as 'Solved'.