Template Mod: Create Voice Ticket

[artooro]

The default built-in ZendeskV2 integration creates regular tickets with a public comment. We wanted it to create tickets with the voice recording and transcription as an internal note.
This modification to the template has the following changes.

- Only creates a ticket if the call was handled by an agent
- Creates the ticket with an internal voice comment, Zendesk then embeds a player and shows the call transcription underneath.

Template is attached, feel free to use it if you're looking to do the same!

 

[Evolute IT]

If someone is interested, we have an even deeper integration with Zendesk that handles that and more! Tickets are created from the call start and recordings uploaded as MP3 to Zendesk, with many more options.