The number you specified has active conversation with extension 2002 already

[WavED]

We have a real estate client who likes to forward all user communication phone calls and texts to other users while they are on vacation etc. We helped them do this by changing the DID route in the SMS settings. The problem we encountered was when the user returned from vacation and put the forwarding all back to normal, she tried to text someone who she had texted previously but because the person who was covering for her on vacation briefly texted this person through the forwarding, now she gets this message "The number you specified has active conversation with extension 2002 already". Has anyone else encountered this? Is there a fix or way to clear this issue. I have tried archiving, dealing with, deleting the conversations yet we still get the pop up.

 

[YiannisH_3CX]

The extension 2002 must set the open conversation to dealt with. If the conversation to that number is still open then others users trying to text that person will encounter that issue. So make sure that agent 2002 has dealt with the conversation and its now closed

 

[telica]

The extension 2002 must set the open conversation to dealt with. If the conversation to that number is still open then others users trying to text that person will encounter that issue. So make sure that agent 2002 has dealt with the conversation and its now closed

Hi Yiannis,

I have the same message, but it's referring to a ring group number. So is it still a case of the member of that group who's dealt with the conversation needs to close it?

 

[YiannisH_3CX]

So is it still a case of the member of that group who's dealt with the conversation needs to close it?

Yes, if there is an active conversation with a number it needs to be dealt with before anyone else can initiate a conversation with the same number.