Time Based Scheduling

[JoeB]

Todays' my last day supporting a 3CX environment, I want to leave some good notes behind. I haven't delved too deeply into
time based scheduling, and setting hours on SIP trunks and Inbound Rules. I understand them, but haven't had a reason to alter them.
This is an uncomplicated setup, and am wondering if it's necessary to set office hours anywhere but in the global settings.

The hours will change next week and I want to show someone how to update them. It seems unnecessary to have three separate
places to set the hours (again, in this particular environment).
So my question is more about personal preference, how users set up their sites.I want to keep it simple, but at the same time, want
to leave with the most useful setup.
That was wordy,sorry about that.
This is a hosted system running the latest V16 release.

Thanks for any input.

 

[Alphabetic]

For the most of my set ups they're happy with global office hours.

Trunk oand inbound rule hours will override Global Office Hours.

You can also set up time based routing using CDRs and within extension settings too depending on requirements.

For large organisations that have offices all over the world I can see why granular time scheduling is needed.

Scenarios could include:

- Different countries using different SIPs - different office hours
- Different DIDs could be for different businesses - different office hours
- Different holidays for the above

For more info:

https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/ Here is more info.