Time consuming logging in and out of queues

[Raumpatrouille]

3CX Version: 18.0.4.965

Hello all,

we have the following problem:
Agents have to log into a single queue from time to time, then log into all others except this one.
This is currently very time-consuming, because although all queues can be logged out, they can only be logged in one by one (Feature Request here).
Does anyone have a solution for this?
Maybe an API command?
Our agents are daily busy with changing the queues....

Thanks and greetings
Raumpatrouille

 

[YiannisH_3CX]

Hello @Raumpatrouille

If you explicitly log out from one queue then you manually need to log back in . That the way it always was. https://www.3cx.com/docs/pbx-queue-status/

The only solution to your issue I can think of right now is to set a Queue manager to manage the log in / log out for the agents so they do not spend time doing that.

Also how many queues do you have that agents need to log in and how often do they change?

 

[Raumpatrouille]

Hello @YiannisH_3CX
There are almost 20 queues and some of the agents have to log into one and back every day.
So all but one, then one, then all but one again.
We can't reduce the number of queues, and the agents manage them well, but understandably it is very time-consuming and annoying.

 

[Raumpatrouille]

Are there any alternatives to manual login and logout?
Does anyone know a solution or a trick?