- Joined
- Jun 26, 2024
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Hello,
Is it possible for a customer to set occasional meeting times (for example, Mondays from 9 to 11 a.m.) with a personalized message and redirect incoming calls to voicemail?
For the first option:
I considered using the NPD mode enabled temporarily, but the current configuration directs incoming calls to a call group and queue, making this impossible. I prefer not to configure a user's extension for incoming calls in order to keep the greeting (put on group/queue).
For the second option:
Create an extension for incoming calls that would include an exception with specific times and redirection to an IVR. The user would log in as administrator to set the times in the exception.
However, this option seems complex for the user.
I'm open to other suggestions, thanks!
*Please note that I am in v18*.
*this request come from the European Forum, sry if there are mistaking traduction into*.
Best regards.
Is it possible for a customer to set occasional meeting times (for example, Mondays from 9 to 11 a.m.) with a personalized message and redirect incoming calls to voicemail?
For the first option:
I considered using the NPD mode enabled temporarily, but the current configuration directs incoming calls to a call group and queue, making this impossible. I prefer not to configure a user's extension for incoming calls in order to keep the greeting (put on group/queue).
For the second option:
Create an extension for incoming calls that would include an exception with specific times and redirection to an IVR. The user would log in as administrator to set the times in the exception.
However, this option seems complex for the user.
I'm open to other suggestions, thanks!
*Please note that I am in v18*.
*this request come from the European Forum, sry if there are mistaking traduction into*.
Best regards.
