Solved Time for transfer a call

[Maurizio.]

Hello everyone

I need to increase the time that there is when I answer a call and I need to transfer it to an other extension: now seems that it's more or less 3 seconds... How can I increase it?
Thank you very much

 

[JohnS_3CX]

Hi,

Please check your forwarding rules for your status:

 

[Maurizio.]

Hi JohnS

Thank you for your answer

But guess that these are the seconds that the called extension rings... but I need to change an other "time" I need to change the time that I have to dial the extension where I wanna transfer call....

 

[Maurizio.]

Example:
An external call coming ... I answer it by my phone; the caller want to talk with "Mr. Smith"; then I press "transfer key" on my phone .... I don't remeber the "Mr. Smith" extension, so I'm late to dial its number... after 3 seconds I listen on my phone the "line down tone" (hope it is the right name)... so I need to bring me the line and press "transfer key" again then compose the extension faster...
PS: the time you indicated is correctly set to 20 secs

 

[JohnS_3CX]

Maurizio what phone are you using exactly that has this behavior?

 

[Maurizio.]

Hi John

When you wrote your last comment I thought that this time would not managed by PBX... so I gone to my physical phone web management interface (in this case I have a Cisco SPA 525) and I found the "wanted" parameter: admin login, Regional tab and Interdigit Short Timer (see picture below)



I change the 3 to 10 and all works fine: now I have more time to dial the extension

Thank you very much John for your inspiration and support

Have a wonderful day

Maurizio

 

[JohnS_3CX]

Glad to help!