Time to answer call

[BendyMetal]

Hi,

Is there a field in the database anywhere or a way of calculating how long it has taken to answer a call? I can't seem to find a field or way.

Thanks

 

[huzer1]

As far as I know, 3cx doesn't have a feature like that. maybe in your gateway? I'm also assuming that you mean the time from when the phone call comes in to the time someone answers it.

 

[LLangston]

There are two places in the 3CX console that you can input values that can affect the length of time for answering...the first one is under Manage Lines > Other Options > Answer After(seconds) input the value here. The second is under Manage Extensions > Destination Unreachable/Forwarding > No Answer After(seconds) input the value here. Both of these settings will affect anwer time length.

 

[BendyMetal]

Hi,

Yes Huzer, that is what I am after. I need a way to find out how long a person was waiting for their call to be answered. If there is no logging done in 3cx then there is no logging.

Thanks anyway guys