Solved Today Call Log Disappeared after today update.

[AH2]

Hi,

Today after installing the latest update on the server I can't see the call history for today calls, only from yesterday and older.... this it's on 2 different servers hosted on GPC.

Any hints ?

Thanks,
AH

 

[AH2]

It looks like its related to the time, if I select show yesterday logs, it shows for Feb 06 2018, not Feb 07 2018....

 

[AH2]

Did you update to the Beta?

Yes, that's what I meant by installing the latest update.

 

[kedesignz]

Updated to "15.5.8801.3" today (02/08/2018), and we're also experiencing the reported behavior(s).

- After update, unable to view logs for today's date, 02/08/2018.
- When clicking "Call Log" without any filters it shows records for 02/07/2018.
- When applying filter for "Yesterday" it shows records for 02/06/2018.

Potential bug?

 

[jimbo59]

They'll fix that in SP4

 

[sip.bg]

They'll fix that in SP4

Probably there won't be SP4, right v.16

 

[kedesignz]

Are these public releases not tested for QA?

 

[THCO]

Same issue here, Anyone know of a fix?

 

[kedesignz]

THCO,

I was able to change the server date to the next day 02/09/2018, to view today's (02/08/2018) records.

However, I wouldn't recommend this as a fix.

 

[kedesignz]

Jimbo59,

Agreed, I am currently rolling back one of our servers.

I am seeing more issues with SP3 than actual fixes or new features.

 

[AH2]

They haven't commented anything so far, so I would guess it's a bug and they'll try to push it asap. I hope ..... how can I downgrade ?

Thanks.

 

[kedesignz]

AH2,

We keep daily backups, for 7 days.

I am trying to look for a 15.5 SP2 download file or link.

May rollback to a previous version using a backup.

I currently have a installer for "15.0.55955.0", if needed.

 

[sip.bg]

AH2,

We keep daily backups, for 7 days.

I am trying to look for a 15.5 SP2 download file or link.

May rollback to a previous version using a backup.

I currently have a installer for "15.0.55955.0", if needed.

Which version for what OS you are looking for ?

 

[AH2]

AH2,

We keep daily backups, for 7 days.

I am trying to look for a 15.5 SP2 download file or link.

May rollback to a previous version using a backup.

I currently have a installer for "15.0.55955.0", if needed.

Im running servers on Google Cloud, and have backups taken every night, if I restore to lastnight backup would this downgrade ?

Thanks.

 

[AH2]

With the SP2 fiasco at least the calls were there. Now even running a report leaves the calls off.
Somehow they patched SP2 as it now works.

I'm sticking with SP2 for my customers and only burdening myself with this untested SP3.

Yeah it looks like they wanted to do hot testing in the wild, not very smart!

 

[kedesignz]

AH2,

I don't believe so since that is primarily data and configuration files.

Your will need to reinstall "3CX Phone System" from a previous version, and make sure your backup is for that version.

I can't speak for Google Cloud, as we currently use Amazon EC2, however the process should be the same I believe.

I was able to locate the following 3cx Phone System 15.5 SP2 link for Windows.
http://downloads.3cx.com/downloads/3CXPhoneSystem155.5932.2.exe

I have the following files if needed:

3CXPhoneSystem155.5932.2 - Windows
3CXPhoneSystem155.6354.2 - Windows

 

[sip.bg]

AH2,

I don't believe so since that is primarily data and configuration files.

Your will need to reinstall "3CX Phone System" from a previous version, and make sure your backup is for that version.

I can't speak for Google Cloud, as we currently use Amazon EC2, however the process should be the same I believe.

I was able to locate the following 3cx Phone System 15.5 SP2 link for Windows.
http://downloads.3cx.com/downloads/3CXPhoneSystem155.5932.2.exe

I have the following files if needed:

3CXPhoneSystem155.5932.2 - Windows
3CXPhoneSystem155.6354.2 - Windows

Note that 15.5.5932.2 is SP2 beta version.
What version and what OS you need ? Send me email (see signature below) or a private message with your email. I will send you a link for wetransfer with file you want.

 

[THCO]

I logged in from a different computer and now call logs are working. So maybe try clearing browser cache to see if that fixes it.

 

[kedesignz]

sip.bg,

Thanks for the info; it was from a public release link.

Is 155.6354.2 a SP2 final release, non-beta; this is what we had previously.

 

[kedesignz]

THCO,

Thanks for that, confirmed working on another PC, different network also.

Little things that we forget to check.

I assumed it was similar to the recording issue in the previous build.

Still going to keep the installers archived in the future.