Toggle incoming rule by dial code (or admin action)

[Genesio Lini]

Hello everyone,
I am currently using an asterisk PBX setup that allow me to toggle a specific incoming rule (called "global do not disturb") when a dial code is entered.

This rule forwards all incoming calls to a recorded message and then ends the call.

We use this on particularly busy days when we don't want to be disturbed by external calls.

How can I accomplish this with 3CX?

Please note that the message is different from the standard "out of working hours" message, so I can use the "force out of office" dial code.

Even an admin action (in the Web UI) could be enough.

 

[Saqqara]

One workaround is to use holiday setup and route the calls -https://www.3cx.com/community/threads/3cx-holiday-options.53269/

If you have Pro license you could use CFD - https://www.3cx.com/docs/manual/call-flow-designer-manual/

 

[Genesio Lini]

Thank you, the CFD solution is interesting.
I don't have a PRO license at the moment but it could be worth upgrading

 

[VoIPTools]

To expand on Genesio's suggestion, you would need to create a CFD application that leverages the Call Control API to actually change the inbound rule. Alternatively, you could route all your calls through a CFD application that checks a flag (value in a database for example) to control where the CFD routes calls. Either approach would work, but the CFD does require a 3CX Pro license. The 3rd option would be to create a web or windows app that calls the Call Control API directly, and this application modifies the inbound rules. The advantage of the web/windows app is that it doesn't require a pro license, but does require you open a application and push a button rather than call an extension.

 

[Genesio Lini]

Very interesting, thank you for the information.
Is the Call Control API available in the debian edition aswell?
I could build a small server app (with C# / Mono) to leverage this API and control it with a remote application

 

[VoIPTools]

Yes. Although it is more typical to do this in .Net Core rather than Mono.