trace a call path?

[engin411]

3cx 12, latest version on one LAN, 20 users, all inbound calls routed to one queue 24/7 and then to x33 VM if not answered. We have a situation where calls are being sent to x16's cell phone, but that is wrong and not wanted. Other than x16 being the operator extension, I can't seem to find a smoking gun in the control panel for any setting that sends calls to x16 or to the user's cell phone number.

User at x16 gave me four specific times/CID's when this happened. Is there a way to trace the call path on a call in the past?

 

[positron]

The System Activity Log should give you an idea of what rules were applied to the call when it was processed. Filter the log to the date range of the call and review the details.

If your log doesn't go back far enough, you can change the log settings in Settings, Advanced, Advanced, Logging Level to "Keep a backup of log files for:" and add a few days.

 

[bardissi]

It could be these extensions that are affected are doing a ring mobile phone at the same time as ext setting or that these extensions are set to forward to an outside number and the cell vm picks up before the ring timer setting in the queue is set for