tracing a log call

[Song]

I cannot seem to trace a call. I got the date and time of the call. I do see it in the call log. like the caller is calling in and going to the person extension. The questions is how do that person get there? Is there a log that is easy to read and trace, I got the caller ID and the date ad time of the call and the extension in the call log. I know when call come in it goes into the auto attedant. But from there did they press the extension number to get the caller or did they press by dial by last name? Is there a way to firgure this out.?

I tried downloading the 3cx view logger app and download the . 3CXPhoneSystem.bldef and 3CXPhoneSystem-blrec. But i'm so confuse or do not know what to look for me. Any tricks on reading the log will be appreiciated..

thank you..

 

[Song]

attached is the report i pulled from 3cx. as you can see i do see 3 calls coming into today for extension 111. As you can see the first two went into her voicemail, I wanted to know how did the user get into her voicemail for call 1 and 2? Did they press their extension number or did they dial by last name? and the 3rd call how did it get to her extension number.

Any help will be greatly appreciated..

Thanks in advance..

 

[Song]

ok. another user just called into the system and it went to ext: 111. ext:111 asked the caller how did you get here. She says she dial 113. Is this even possible that dialing 113 get to her? Unless ext: 113 is doing some kind of forwardin, which i checked . NONE. I do see call going to ext 113 and no one answer it goes to her voicemail.

So maybe the caller pressed 1113 too fast? or the caller is lying and press 111? please advise on how to track this down.. thank you. is there a bug on the 3cx? please advise..

 

[VoIPTools]

Highly unlikely that it is a bug. You can setup forwarding within 3CX, but you can also setup forwarding on the phone. Did you check both?

 

[Alphabetic]

Binviewer will tell you what you need to know.

https://www.3cx.com/docs/3cx-log-viewer/

Search by Call ID and follow the flow to see what happened.

 

[Song]

Ok. i'm doing a trace and I do see this.
18/06/2020 13:28:00:858 | 8 | [CM503002]: Call(C:674): Alerting Ivr:800 by contact <sip:[email protected]:5483/UDP>

So they went into the IVR and by CONTACT mean, they press 2 to dial by last name correct?

 

[Song]

Ok, Can someone help me trace this log. I kinda know what happen, but just wanted a second opinion.

18/06/2020 16:24:31:016 | [CM505002]: Gateway:[Patton Analog FXO] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4324 JO UI 00A0BA10373B R6.11 2019-07-02 H323 SIP FXS FXO M5T SIP Stack/4.2.26.112] PBX contact: [sip:[email protected]:5060]
18/06/2020 16:24:31:016 | [CM503010]: Call(C:721): Making route(s) from Line:10001<< 818xxxxxxx to <sip:[email protected]:5060/UDP>
18/06/2020 16:24:31:016 | [Flow] Target endpoint for 800 is Ivr:800
18/06/2020 16:24:31:016 | [Flow] Call(C:721): has built target endpoint: Ivr:800 for call from L:721.1[Line:10001<< 818xxxxxxx]
18/06/2020 16:24:31:016 | [CM503004]: Call(C:721): Route 1: from L:721.1[Line:10001<< 818xxxxxxx] to T:Ivr:800@[Dev:sip:[email protected]:5483;rinstance=5432ad531ec278d3]
18/06/2020 16:24:31:016 | [CM503027]: Call(C:721): From: Line:10001<< 818xxxxxxx ("JOHN" <sip: [email protected]:5060>) to T:Ivr:800@[Dev:sip:[email protected]:5483;rinstance=5432ad531ec278d3]
18/06/2020 16:24:31:025 | [CM503025]: Call(C:721): Calling T:Ivr:800@[Dev:sip:[email protected]:5483;rinstance=5432ad531ec278d3] for L:721.1[Line:10001<< 818xxxxxxx]
18/06/2020 16:24:31:143 | [CM503002]: Call(C:721): Alerting Ivr:800 by contact <sip:[email protected]:5483/UDP>
18/06/2020 16:24:31:143 | [CM505001]: Endpoint Ivr:800: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
18/06/2020 16:24:31:144 | L:721.2[Ivr:800] has joined to L:721.1[Line:10001<< 818xxxxxxx]
18/06/2020 16:24:31:145 | [CM503007]: Call(C:721): Line:10001<< 818xxxxxxx has joined, contact <sip:[email protected]:5060/UDP>
18/06/2020 16:24:31:145 | [CM503007]: Call(C:721): Ivr:800 has joined, contact <sip:[email protected]:5483/UDP>
18/06/2020 16:24:36:405 | [Flow] Refer: RefTo=<sip:[email protected]:5060>; was call from=<sip:[email protected]:0> to="JOHN" <sip: [email protected]:5060>
18/06/2020 16:24:36:405 | [CM503010]: Call(C:721): Making route(s) from Line:10001<< 818xxxxxxx to <sip:[email protected]:5060/UDP>
18/06/2020 16:24:36:405 | [Flow] Target endpoint for 111 is Extn:111
18/06/2020 16:24:36:405 | [Flow] Call(C:721): has built target endpoint: Extn:111 for call from L:721.1[Line:10001<< 818xxxxxxx]
18/06/2020 16:24:36:405 | [Flow] No office hours set, office hours assumed
18/06/2020 16:24:36:405 | [CM503004]: Call(C:721): Route 1: from L:721.1[Line:10001<< 818xxxxxxx] to T:Extn:111@[Dev:sip:[email protected]:5060]
18/06/2020 16:24:36:405 | [CM503027]: Call(C:721): From: Line:10001<< 818xxxxxxx ("JOHN" <sip: [email protected]:5060>) to T:Extn:111@[Dev:sip:[email protected]:5060]
18/06/2020 16:24:36:456 | [CM503025]: Call(C:721): Calling T:Extn:111@[Dev:sip:[email protected]:5060] for L:721.1[Line:10001<< 818xxxxxxx]
18/06/2020 16:24:36:547 | [CM503002]: Call(C:721): Alerting Extn:111 by contact <sip:[email protected]:5060/UDP>
18/06/2020 16:24:36:547 | [CM505001]: Endpoint Extn:111: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T48S 66.85.0.5 805ec07219fd] PBX contact: [sip:[email protected]:5060]
18/06/2020 16:24:39:333 | L:721.3[Extn:111] has joined to L:721.1[Line:10001<< 818xxxxxxx]
18/06/2020 16:24:39:334 | [CM503007]: Call(C:721): Extn:111 has joined, contact <sip:[email protected]:5060/UDP>
18/06/2020 16:24:39:585 | Leg L:721.2[Ivr:800] is terminated: Cause: BYE from 127.0.0.1:5483
18/06/2020 16:24:49:604 | Currently active calls - 3: [719,720,721]
18/06/2020 16:25:03:295 | [CM503001]: Call(C:722): Incoming call from Extn:111 to <sip:[email protected]:5060>
18/06/2020 16:25:03:295 | [CM500002]: Call(C:722): Info on incoming INVITE from Extn:111:
Invite-IN Recv Req INVITE from 192.168.1.190:5060 tid=4251953341 [email protected]:

Seem like the call went to the IVR and from there the user dial by CONTACT. What does it mean by dial CONTACT? did they jsut press extension 111? please advise.. This person mention he did dial 113. But from the log it didin't seem that way. Please advise..

 

[leejor]

You can change the logging level, of the Activity Log to show more detail. The verbose setting should show which digits are dialled , from what I recall. This will generate many more logs. Only leave this on until you have captured a call.

 

[Song]

You can change the logging level, of the Activity Log to show more detail. The verbose setting should show which digits are dialled , from what I recall. This will generate many more logs. Only leave this on until you have captured a call.

Currently Verbose logging is turned on the activites logging. I'm using the 3cx log viewer app to dig down. But its kinda confusing. Anyone got an example of what i'm looking for? or a turtorial that explain this logging? I do not need anything about a user pressing what number. Thank you so much..