Transcription email doesn't send after new voicemail is recieved

[klehman]

I have upgraded to V16, and configured Speech to Text via Google Cloud.

• I have a pro license, and followed the guide to set it up
• I am on server 2012
• I know the file gets sent to google and processes because when I check the logs for the system service, the transcribed text is in the logs.
• I changed the SMTP server to 3CX instead of on-prem, but that didnt fix it.
• The voicemail setting for the ext say to send an email with file attached
• I do get the email with the .wav attachment, but no transcription.

I thought that I might me missing something simple...any insight?

 

[cobaltit]

Do you have a PRO license?

 

[klehman]

Yep, I followed the guide to set it up. It seems that it does send it to google and gets the transcription back, just no emails.

Thanks!

 

[briankayser]

Did you ever figure this out? I just upgraded to v16 also and the transcription shows up in the webclient but not in the email. I thought maybe I needed to add a variable to email templates but don't see a new one in regards to transcriptions...

 

[accentlogic]

Check for a custom voicemail email template, and if one exists, remove it.

Go to Settings, Parameters. Search for MAILTEMPLATE_VMAIL_CUSTOM. If found, remove it so that the default voicemail email template is used again.

 

[briankayser]

Yea, thanks. I actually installed a clean (not upgraded) version of v16 so I could see the templates. I figured it needed a new variable that I couldn't find documented anywhere!


%%START_IF_TRANSCRIBE_ENABLED%%
Transcription:
%%TRANSCRIPTION%%
%%END_IF_TRANSCRIBE_ENABLED%%