Hello,
In order to integrate 3CX with a CRM (client side) we will need a way to blind forward a call from an API Call or a dial code (invoqued by a "callto:" for example) is this possible ?
I know the API is not documented, but does someone as already done a thing like that ? If not will it be possible to add a such functionality ?
The final idea is for the receptionist to answer a call, have the CRM client page to open automatically and see who is in charge of this client, and directly from this page click to blind forward the call to the right person, without ever going back to the 3CX Deskphone.
This is a very important feature that has been requested heavily by the clients.
I thank you in advance for any help,
Alexis
In order to integrate 3CX with a CRM (client side) we will need a way to blind forward a call from an API Call or a dial code (invoqued by a "callto:" for example) is this possible ?
I know the API is not documented, but does someone as already done a thing like that ? If not will it be possible to add a such functionality ?
The final idea is for the receptionist to answer a call, have the CRM client page to open automatically and see who is in charge of this client, and directly from this page click to blind forward the call to the right person, without ever going back to the 3CX Deskphone.
This is a very important feature that has been requested heavily by the clients.
I thank you in advance for any help,
Alexis
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