Transfer/Hold Music

[bmcdevitt]

Just upgraded to V15 about a week ago. When callers select a queue from the main digital receptionist. It just says transferring call and then a few moments of silence. How do I get the old music go kick in here like it used to? We have people hanging up thinking the call was disconnected if it takes someone longer than 5-10 seconds to answer.

 

[Saqqara]

Have you converted your wav files to work with V15 ?

http://www.3cx.com/blog/docs/sp2-convert-wav-files/

 

[bmcdevitt]

I have not, I'll give this a go. Thanks