Transfer to operator prior to hitting voice mail

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MarkLilly

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Oct 21, 2016
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Hi all

V15 install
Have recently setup 3cx for a client.
They would like to achieve the following
Once a caller is transferred to an extension, and before vmail kicks in (20 secs), the caller can press "*" to be transferred to the operator.
This can be done once the vmail is connected to, but not (afaik) prior.
Is there anyway to do this?
 
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