Transfered cals logs

[Thegoldenaxe]

Hello
I had a issue whit the call log.

If user A recives a call and transfers it to user B, in is call log user B sees in his call log a incoming call from user A but not the number that was tranfered to him?

Is there a way arround this?

Thank you for your help.

 

[VictorYourITGroup]

Hi GoldenAxe,
We had an issue with the logs showing the receptionist as the call in the logs.
She was doing an attendant transfer to the 2nd caller.
Instead of doing the attendant transfer, we had her but the call on hold, check with the intended user and then do a blind transfer.
Have not checked recently if that is still working.
Hopefully this helps.

 

[Thegoldenaxe]

Hello

Thank you for your answer
I checked with 3CX official support
Indeed that's the only way arround the problem.

Kind regards