Solved Transferred calls appear as calls waiting

[HMRSupport1]

Hi, we've had calls still appearing in the queue appearing unanswered despite the fact the calls have been assigned to available agents. They still appear on the wallboard under 'Calls waiting'.
Any idea what causes this?
Thanks,

Elliott

 

[VasilisV_3CX]

Hi @HMRSupport1,

Can you provide a few more details regarding your system? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Is this reproducible each and every call? Is it specific scenarios where this happens?

 

[HMRSupport1]

Thank you for advising me on the information to supply when putting in a support ticket. The reported issue is no longer affecting our users, thank you.

 

[VasilisV_3CX]

Great to hear that @HMRSupport1! If you require any further assistance or information, feel free to open a new thread!