Trial license key email didnt turn up

[Rob Novotny]

Hi guys,

Not sure if this is the correct place for this question but I have a client that has submitted for a trial license and verified his email address over an hour ago but the email with the trial license key has not turned up as yet. Is there any way of tracking it down or finding where it is? I am monitoring his spam filter and it is not in there either.

thanks, Rob.

 

[cobaltit]

Possibly a typo on the customer's behalf. Try creating the try license from the partner portal.

 

[Rob Novotny]

Hi cobaltit, I have tried from there also and it says that the customer is already registered. I dont think it was a typo as the verification email came through (but that also took around 20 minutes to turn up!). If I could register them again the partner portal, I would

 

[cobaltit]

If it's time sensitive just make up a new email address or add an alias. You can always open a ticket with support to change the contact information after the fact.

 

[Rob Novotny]

I have tried a different email address also but that didn't work either!

 

[Rob Novotny]

found the issue...the domain name I used has been used too many times to register services?!?

 

[Agathocles Prodromou]

found the issue...the domain name I used has been used too many times to register services?!?

Hi @Rob Novotny ,

If you enter an email which has already been used you should still receive an email with the license key bound to it.

 

[cobaltit]

And if that doesn't work just use a gmail account or something. Support can change the contact info later