Trigger Call Report after caling specific Number

[NTSer]

Hy
Is it possible to send a call report to a mail recipient after finishing a call to a specific extension?
the content should be: The number of the caller, timestamp and the duration

Background:
A 24x7 hotline with Cell Phones answer calls. for reporting reasons, it would be great if 3cx can send a report to the ticketing tool to report the placed hotline call.

... Maybe there is a different solution for this...

Thank you very much!
BR A

 

[JohnS_3CX]

Hello,

There is no such feature, but the system can provide CDRs.

You can have one of your systems read those CDRs and if they match you rules treat it accordingly as soon as the call ends.

 

[NTSer]

Hi
Do you talk about "Call journal" or CDR?

 

[JohnS_3CX]

I'm referring to CDR under Settings in the management console

 

[Cjay]

You can do this with CDRs in the latest v3.2.1 of CallSequitur. This enables an email trigger condition to be defined, so that on receipt of a CDR meeting this condition a customized email is generated & sent, so in your case you wanted something like:

CallSequitur Alert

Number: Ext.100 called: Ext.900 at: 12/11/2017 19:18:40 and spoke for: 00:00:05 [hh:mm:ss]

The email body can be configured to include almost any parameter related to the call.
CallSequitur v3.2.1 is still undergoing testing, it certainly works with plain vanilla SMTP servers (including gmail), but exchange server testing is pending. If you would like to try this version you'll need to PM me for a download link as it's not on public release yet.