Troubleshooting/Debugging agents randomly being logged out of queues?

[advantagevoice]

Are there any logs I can access, either on the client side or server side, that logs when agents log in and out? We have a customer who has a bunch of call center agents and occasionally a random agent will be logged out and not receiving calls. We are trying to figure out if this is user error, a bug, etc.

Please let me know if you have any questions.
Thanks!

 

[JosIPVG]

Hi,

Have you tried the Agent Login Report?

Dont know if it shows the timestamp of logging in and out but it's worth a look at i reckon.

 

[Alphabetic]

Verbose logging and bin viewer will show whats happening and why.

you can also look at the queue log to see whats going on.

 

[advantagevoice]

Thanks! I'll check these out and see if they help.

 

[advantagevoice]

Didn't see anything the logs regarding agents logging in/out after enabling verbose logging and restarting the services.