Trying to trace a voicemail

[ElementalWindX]

How would one go about tracing a voice mail? We're getting reports from one user that 4 times now they've had customers swear they left a voice mail, but the voice mail never arrived in their inbox. Currently right now voice mails are all setup to email to the extension user and delete from the VM box.

I'm just looking to see where this voice mail shows that it did indeed email out to the user.

Thanks.

 

[Saqqara]

Change the setting to vmail as attachment, and then you can see any voice messages left in the 3CX apps. You take out the email system just for checking

Check 'Do not save Voicemails that are less than (seconds)' under Settings -> Voicemail Settings

 

[ElementalWindX]

Change the setting to vmail as attachment, and then you can see any voice messages left in the 3CX apps. You take out the email system just for checking

Check 'Do not save Voicemails that are less than (seconds)' under Settings -> Voicemail Settings

That has been set since day one. The default on the "Don't save vm's under x sec" is set too. I'll check that out.

Only thing is it's set to delete from VM box after emailing.


If I leave them in the VM box, what happens when it fills up?

 

[JohnS_3CX]

You will need to log on to your webclient, and delete the voicemails when that happens.

At least you will know if they were being received