Twilio 3CX Sip Trunk - Webhook to track outbound calls

[kira-ags]

Hi,

We have a setup where we are using the Twilio SIP trunk to make and receive calls.
We are having a hard time tracking outbound calls generated from 3CX via Twilio SIP Trunk. Twilio doesn't have a webhook option which I can set in SIP Trunk to track this.
Is there any way I can set up a webhook so that whenever there is an outbound call and when it completes I get data like - To / From number, Duration, and Call Status?

Can someone please guide me on how can I implement this?
Thanks,
Kiran.

 

[VasilisV_3CX]

Hi @kira-ags,

I've not seen anything like this on the Twilio Portal, but since it is quite specific to the Twilio Portal, I'd suggest possibly asking on the Twilio forum as well.

 

[kira-ags]

@VasilisV_3CX Hi, Thanks for replying! Twilio said they don't have any webhook to help this situation and asked me to post it to 3CX forum. :|

In general, is there a way I can set up a webhook for calls in 3CX?!

 

[NickD_3CX]

3CX as a PBX doesn't have something like this built in that I can think of, but maybe some other user like @VoIPTools has some sort of idea for a 3rd-party integration that could help.

 

[cobaltit]

It sounds like maybe you want to take something like Zapier and feed it a CDR?

 

[kira-ags]

Not sure about that. Basically, If we ignore Twilio in this process, is there a setting or programmatic way to get notified about the start and end of outbound calls from 3CX into external system which can help us track the outbound call activities?

 

[YiannisH_3CX]

If you want to be notified as soon as the call is made then no, there is no such option in 3CX. 3CX gives you the option to run a report to see the usage or create your own via the CDR records.