Twilio outbound caller ID Name

[NDGsystems]

I've looked but did not found a solution for this.

I use Twilio as SIP trunk.
On outbound calls the receiving party gets my number on their caller ID but a wrong name that may be the number's previous owner.

What do I need to do in order to display our business name on the call receiver phone?

Thank you for your help.

 

[cobaltit]

Caller-ID, at least in the US, is something your dial tone provider handles. They have to register it in the CNAM database on your behalf. But if this is a native Twilio number you are SOL.

https://support.twilio.com/hc/en-us...y-a-Business-Name-or-Custom-Text-as-Caller-ID

 

[NDGsystems]

Thank you, I read this Twilio page but it talks only of numbers bought from Twilio.
All my numbers have been ported in to Twilio not bought from them, does this give me more options to change the outgoing called ID name?

 

[cobaltit]

Not sure, you'd want to ask Twilio.

 

[NDGsystems]

Thank you for trying to help

 

[eddv123]

The beauty of Twilio I find over most other SIP trunking providers, is that it has the online debugging tool where you can PCAP trace the call from the platform.

Chances are (from your description) that the platform is sending the correct CLID but the name is being added somewhere, I would :

1) Run a PCAP trace from the platform and first confirm the 3CX system is definitely not sending that name.

2) Run the debug trace from the Twilio platform and see if/when it is adding this name.

 

[leejor]

You would have to confirm at what point along the way the name is being added. In some cases, the receiving provider does a database dip to retrieve a name, or it could be added somewhere along the way. You would have to speak to your provider (Twilio) to confirm that they are or not adding it themselves. They may have to have a database updated.