Solved Twilio SMS - Can send from 3CX, Can't Receive

[Orbitel_Marcus]

Hi All,

We've recently added SMS to our hosted PBX using Twilio. Everything looks good, apart from getting SMS replies.
We're able to send from the 3CX client without any issues, but we're not getting replies.

Looking at the Twilio logs, the reply is coming in fine to Twilio. The Webhook is correct and the number is E.164 format.

We originally set in 3CX for incoming to go to a Queue and had SMS Enabled on all the agents. I've changed it so incoming just comes to myself to see if that would do the trick, still nothing.

Checked off everything here, 'Test' passes.


Any help would be great.

v18.0 (Build 461), Enterprise

 

[Orbitel_Marcus]

Update, just started to work. No changes made.
Who knows.

 

[ChrisC_3CX]

Since this now seems to be sorted I'll be setting this to solved but do let us know if this happens again so that we can take a closer look and hopefully determine the cause.