Unable to access management console after AWS restarts

[Mulyadi]

Hi, my AWS restarted and it changes IP. Now, I am unable to access the management console and my phones are not working.

In customer.3cx, I see that my FQDN points to what I believe is the old FQDN IP. Should I attempt to release this? What will happen if I do? Am I able to reassign this to a new IP?

Here are details

• 3CX Version, Standard Annual v16.0 Update 5 (Build 611)
• Server OS, Debian 9.3
• Is the 3CX Server Hosted and where? AWS
  
  Installation was done by another vendor (which is uncontactable) and I think was done via AMI deployment - pbxexpress
  
  All 3CX services are running. I have restarted nginx.
  Server is on DHCP
  It has been more than 12 hours since my AWS restarted
  When I ping to FQDN, it shows a different IP address
  I am unable to ping to my current EC2 IP address too
• Here is my netstat
  

Thank you!

Regards

Mulyadi

 

[JohnS_3CX]

Hi,

If you read our AWS Marketplace guide on Step 10 You will see how to find the IP or host name of the machine. https://www.3cx.com/docs/pbx-amazon-aws-marketplace/

If you access the machine from that ip or hostname using https:// and the correct port (5001 or 443) then you can access your management console.

When you log in, change the network setting of 3CX to Dynamic so it will update your FQDN too. May take up to 6 hours so be patient until then.

 

[Mulyadi]

Hi John, yeah managed to use port 413 i.e. https://xx.xx.xxx.xxx:413 ... I actually tried that yesterday but didn't work. Many thanks!

I have changed the IP address to a new one and now can access the management console after I updated the IP.

But now, my incoming (including IVR) and outgoing calls are not working.
I have ran Firewall Checker. SIP ALG not detected.
I have restarted all services.

What else should I check?

 

[JohnS_3CX]

Since you appear to have a dynamic IP, then just changing it in the management console is not enough.
Set it to Dynamic instead as I have suggested earlier.


On a Standard License it may take up to 6 hours for the DNS changes to propagate across the internet.

Your incoming calls to IVR though should not be failing. Can you tell us what SIP provider you use or if you are using an analog phone gateway? Share all the relevant info as per this post please:
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/